bd55 Privacy Policy

This Privacy Policy ("Policy") is issued on behalf of the bd55 platform ("Site", "we", "our") and applies to all registered and unregistered users ("you", "your"). By accessing bd55 or creating an account, you are considered to have accepted the terms of this Policy.

This Privacy Policy forms part of the overall agreement set out in our Terms and Conditions. By continuing to use the Site, you acknowledge that you have read and understood this Policy.

We may collect various types of information when you register an account, make a deposit, withdraw, or browse the Site on bd55. A detailed breakdown of this information is given below.

1.1 Information You Provide Directly

When you voluntarily submit information, we collect:

• Full name and date of birth (for age verification — minimum age of 21+ is required)
• Email address and mobile number
• Residential address
• National ID or passport number (for KYC verification)
• Payment method details — bKash, Nagad, Rocket, Upay, or bank account information

1.2 Automatically Collected Information

The following information may be collected automatically when you access the Site:

• IP address and device type
• Browser type and version
• Time spent on the Site and pages visited
• Login date, time, and session information
• Cookie and local storage data (discussed in detail below)

1.3 Transaction Information

For financial transactions, we record the amount, method, and time of deposits and withdrawals. This information is used to prevent fraud and ensure account security.

bd55 uses collected information only for specific and legitimate purposes. No information is sold or transferred to third parties without permission.

2.1 Account Management

The information you provide is used to create, verify, manage, and secure your account. It is also used to resolve login issues or recover your password.

2.2 Payment Processing

Financial information is required to process deposits and withdrawals and to maintain a record of transaction history. Withdrawals are generally processed within 5–30 minutes.

2.3 Customer Support

Your information is used to provide support via 24/7 live chat and email, so that the context of previous interactions is maintained.

2.4 Security and Fraud Prevention

Automated monitoring systems are used to detect suspicious activity, manage multiple accounts, and maintain the overall security of the platform.

2.5 Communications

Your email address may be used to send relevant offers, policy updates, or account-related notifications. You can opt out of promotional communications at any time.

bd55 applies industry-standard technical measures to protect your personal information. All data transmissions are secured through SSL encryption technology.

3.1 Technical Security Measures

• 256-bit SSL/TLS encryption — applied to all data transfers
• Encrypted database — sensitive information such as passwords and payment details is stored in hashed form
• Firewall and intrusion detection systems
• Regular security audits

3.2 Retention Period

Information is retained for the entire period your account is active, and after account closure for as long as necessary to meet applicable legal and regulatory obligations.

3.3 Response to a Data Breach

In the event of a data breach, we will notify affected users as quickly as possible and take the necessary preventive measures.

bd55 does not sell, rent, or exchange your personal information to any third party. However, limited information may be shared with partner organisations in certain specific circumstances.

4.1 Payment Processors

The information necessary to complete transactions is shared with payment processors such as bKash, Nagad, Rocket, and Upay. These partners operate under their own privacy policies.

4.2 Technology Service Providers

Technology service providers involved in operating and maintaining the Site (hosting, cybersecurity) may have limited access to necessary information — solely for the purpose of providing their services.

4.3 Legal Obligations

We may be required to disclose information to comply with a court order, a lawful request from a government authority, or applicable law. In such cases, we provide only the minimum information necessary.

Cookies and similar technologies are used on the bd55 Site. They help improve your browsing experience and maintain the functionality of the Site.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, storing security tokens, and temporarily holding form data. Disabling them will affect the core functionality of the Site.

5.2 Analytical Cookies

Statistical data is collected to understand Site usage patterns and improve services. This data is generally processed in anonymous form.

5.3 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause difficulties when logging in or making transactions on the Site.

As a bd55 user, you have certain fundamental rights over your own information, which we are committed to respecting.

6.1 Right to Access Your Information

You may request to see what information we hold about you. This request must be submitted through the support team.

6.2 Right to Correct Your Information

If your account contains incorrect or outdated information, you may request that it be corrected. Basic information can be changed directly from your account settings.

6.3 Right to Delete Your Information

After closing your account, you may request that certain information be deleted. However, information required to meet legal obligations may be retained for a specified period.

6.4 Relation to Responsible Gaming

As part of our Responsible Gaming policy, if a user requests self-exclusion, their account information is locked for that period — no one can access or transact on that account.

bd55 strictly enforces the 21+ age rule. We do not knowingly collect information from or permit account creation by anyone under the age of 21.

Age is verified at the time of registration, and if any account is suspected to belong to someone under 21, it is immediately suspended and investigated. If confirmed, the account is permanently closed and all balances are returned.

bd55 may update this Privacy Policy from time to time as services improve or circumstances change. The updated policy takes effect from the date it is published on the Site.

Registered users may be notified by email of significant changes. Please ensure that the email address on your account is correct.

8.1 How to Contact Us

If you have any questions or concerns about this Policy, contact us directly via our 24/7 live chat. Support is available in both Bengali and English. Our FAQ section may also have answers to common privacy-related questions.

To contact us by email: [email protected]